FAQ's

To cut down on delivery times, we drop ship certain items directly from the manufacturer.

Some oversized items must go Truck Freight. Trucking companies assess a surcharge when these orders ship to a Residential address. To keep your cost down we will ask for a business address. This must be a commercially zoned location, so business from the home will not qualify.

In most cases you will be given the option of picking the item up from your local terminal, which will allow you to receive the business rate.

Shipping is figured based on the weights and the dimensions of your items. Shoppers online will be given several options to choose from. If ordering over the phone the standard for shipping is UPS Ground and if you would like another method this must be stated at the time of the order. Items that are oversized must ship Truck Freight, and will be calculated and you will be contacted with the shipping costs.

You can request an order status update via email at info@4x4parts.com or you can call into the office at (954)971-3510 anytime Monday through Friday from 11AM to 7PM.

Orders can be placed online 24 hours a day 7 days a week. Orders can be placed via phone Monday through Friday from 11 am to 7 pm EST or they can be placed via fax.

As a policy we typically must ship to the billing address, the address that matches the credit card statement, if for some reason this is not possible, indicate on your order your desired shipping address and we will contact you if we need further information.

Automotive Customizers makes every effort to assure that pricing on our web site is current.  In order to keep our prices low, we do not increase pricing based on what we think pricing may be in the future.  Because of this, pricing may be subject to change without notice.  We work hard to keep your prices low and any price increase is made only to cover increased product or material cost. 

If the price on products you have ordered as increased, we will contact you prior to shipping the products out. 

The status of orders can be tracked online. If there are questions about your order, you can send an email to info@4x4parts.com or you can call into the office from Monday through Friday 11AM to 7PM EST.

Orders can be changed by calling into the office or by sending an email to info@4x4parts.com We will do the best that we can to make changes to an order, but if the order has processed or shipped it may not be possible to change the products on the order. Some items are special order items and these items, if already on order, may not be changed.

All orders that are placed are processed it a timely manner, as such it may not be possible to cancel your order once it has been placed. Be sure that you want to order before completing an order either online, over the phone, or via fax. If you wish to cancel you may email your request to info@4x4parts.com with “Cancel My Order” in the subject line; however, if your order has already been processed, ordered, manufactured, or shipped, it may not be possible to cancel your order. Any orders that are cancelled are subject to a 10 percent cancellation fee.

Any billing concerns can be directed to info@4x4parts.com or can be handled by phone at (954)971-3510.

We make every effort to bill out the orders properly. If for some reason you believe you were overcharged, please contact us so we can make immediate corrections.

Each case is different, you may need to contact info@4x4parts.com to find out specifics. In most cases credits or refunds will be issued directly to the credit card the order was placed on. In some cases a check will be mailed out. On any and all orders paid with Pay Pal credits will be mailed out in the form of a check or an In Store Credit will be issued.

Automotive Customizers makes every effort to assure that pricing on our web site is current. In order to keep our prices low, we do not increase pricing based on what we think pricing may be in the future. Because of this, pricing may be subject to change without notice. We work hard to keep your prices low and any price increase is made only to cover increased product or material cost.

If the price on products you have ordered has increased, we will contact you prior to shipping the products out.

Each order is checked carefully to ensure that all merchandise is shipped out. In some cases, orders are broken up into multiple shipments. If you feel you are missing items please contact us at info@4x4parts.com or via phone within 7 days of receiving your order and we will be happy to check into. Please see the Policies section for details.

Contact us immediately. Please keep all the original packaging in case the shipping company will need to inspect the merchandise. See the Policies section for more details on the time frame for reporting damage.

If you think you received the wrong part, you can call in or send an email to info@4x4parts.com . Please indicate the part number that you have and why you think you have received the wrong merchandise.

Any returns must be given prior authorization before they will be accepted. If for some reason you feel your item needs to be returned, you may contact us via email at info@4x4parts.com. Please indicate exactly why you would like to return your order, how long you have had the order, the items you would like to return, and the condition of the merchandise. Not all requests for return will be honored. Any returns that are honored are subject to a restocking fee or in store credit. See the Policies section for more details on which fees will apply.